In second and third installments of our online Series: All About Ringorang, Chief Vision Officer Robert Feeney took attendees on a tour of the software and A.S.K. Methodology that make up the Ringorang® SaaS solution.
Performance First Design
Traditional training is built on a learning-first model. For example, a sales manager might go to their training department and ask for a course to train sales staff about a new product or service offering. The training department delivers the course, sales members take the course, and then they’re expected to apply that training in the field.
How do we know if that training made a difference?
Traditionally, we don’t. The learning-first model does not offer measurable results that track back to a business goal.
Ringorang applies a performance-first model, which starts with business goals and reverse engineers learning to identify the habits needed to achieve that goal. Let’s break it down.
The A.S.K. Methodology
We always start with a business goal. For example, a corporation might deliver this sales goal to its regional managers: “Drive a 30% increase in sales revenue in your region from Q2 to Q3.”
Using Ringorang’s clinically proven A.S.K. Methodology, a dedicated customer success coach helps sales managers identify the business results that need to be delivered to achieve that goal.
- “We need to add % more sales activity per region.”
- “We need $ amount of new revenue added to the pipeline.”
- “We need # of current customers to resign with us in Q3.”
Each of these is a measurable business result for which a sales manager might be held accountable.
The customer success coach then walks the manager through a 90-minute Goal Design, during which the attitudes (A), skills (S) and knowledge (K) needed to achieve those results are identified.
“Sales members need to believe the new product/service is easy to implement for customers.”
“Sales members need to be able to use the new product/service fluently.”
“Sales members need to know this key information about the new product/service.”
These habits are formed through a series of microlearning challenges through gamification in Ringorang.
From the learners’ perspective – our sales team members, in this example – Ringorang looks like this.
- Install the app
- Enter your invite code
- Play the game
The game offers learners a clue, a multiple-choice question, an insight and the incentive to play by offering competition and reward.
Watch the software tour and deep dive into the A.S.K. Methodology on Vimeo.