Sempra Energy

Customer Success Story

It can be hard to keep the customer relationship positive when having to raise pricing for any organization. Leading up to a highly-publicized rate increase, Sempra Energy deployed Ringorang to educate their employees about company and industry issues that were causing the rate increase. The goal was to empower employees to take a more customer-focused approach, and facilitate more informed conversations around the upcoming rate increase. The employees also needed to increase their knowledge to counsel customers to reduce energy usage.

During the 3 weeks of gameplay, competitive knowledge acquisition became the driver for employees. Employees received notifications to answer quizzes on these topics. They referenced leaderboards to see where their answers in the game stacked up against their coworkers. They explored linked content to learn more.

As a result, Sempra employees gained competence and confidence in the topics. After the pilot was complete, employees felt significantly more comfortable to have conversations with customers about rate increases and strategies to reduce their energy usage.

A simple mobile app empowered employees to have these difficult conversations. Could this work for you, too?

Interested in how Ringorang can work for your business?

Sign Up for Our Enews

Stay up to date on the latest from Ringorang, including learning news and insights as well as case studies, testimonials, and more from companies like you using our software solution.

form header

See Our Solution in Action

Complete the form to request a demo of Ringorang.

Request a Demo

This form collects information we will use to send you updates about promotions, special offers and news. We will not share or sell your personal information. You can unsubscribe at any time. Privacy Policy
Consent(Required)
By submitting your information, you agree to these Terms & Conditions.
This field is for validation purposes and should be left unchanged.
form header

News & Insights

Complete the form to sign up for Ringorang’s monthly enewsletter.

Learning News and Insights

Enewsletter Signup
This form collects information we will use to send you updates about promotions, special offers and news. We will not share or sell your personal information. You can unsubscribe at any time. Privacy Policy
Consent(Required)
By submitting your information, you agree to these Terms & Conditions.
This field is for validation purposes and should be left unchanged.
Skip to content